CLIENT CARE POLICY STATEMENT
We are committed to maintaining and improving our Client Care Policy.
We aim to provide quality services to our clients by:
- Delivering all our services in a friendly, responsive and reliable way.
- Treating all clients with respect and courtesy.
- Providing a standard of service that meets our clients’ expectations.
- Endeavouring to provide a defect free service.
- Dealing with issues in a timely manner.
- Taking a problem solving approach.
- Providing our clients with explanations of any actions to be taken.
In order to put this Client Care Policy into practice we will endeavour to:
- Deal with client requests, enquiries and concerns promptly.
- Treat and protect all clients’ information as confidential.
- Provide clients with accurate and relevant information and advice.
- Welcome clients’ views on our services.
- Consult regularly with our clients to ensure that our services remain appropriate and accessible.
- Treat any and all complaints seriously. Continually try to improve our service.